General Terms of Use

  1. 1. IDENTIFICATION

    The website is published by VETOQUINOL S.A., a French “société anonyme” with a share capital of € 29,704,755, having its registered office in Magny-Vernois, 70200 Lure, France, registered with the Vesoul/Gray Commerce and Companies Registry under the number 676 250 111 (hereinafter referred to as “Vetoquinol”). 

     

    2. OBJECT OF THE WEBSITE 

    The Website is reserved for the professional or non-professional User residing in the United Kingdom. It provides free access to information on Vetoquinol's range of products and news, as well as access to services, documents and tools.

    The information provided on the Website does not constitute a veterinary consultation and is not intended to establish a diagnosis nor to replace the consultation or diagnosis of a veterinarian.
     

    3. LINKS TO THIRD-PARTY SITES

    3.1. The links or references to third-party sites available from the Website are not making part of the website https://www.vetoquinol.co.uk/.

     

    3.2. Vetoquinol shall in no case be held liable for the content of the Internet sites that the Website refers to, nor for any damages which might result from the use of these third-party sites. 

     

    4. ACCESS TO THE WEBSITE

    4.1. The consultation and the use of the Website requires the following on the part of the User:

     

    - availability of an equipment connectable to the Internet, 

    - availability of an Internet access, 

    - acceptance of the GTU,

     

    4.2. The consultation and the use of the Website requires the creation of a personal space. The access to and use of the personal space are systematically conditional on the entering of the User’s email address entered when creating the personal space and the password defined by the User. Such credentials are strictly personal, and the User is responsible for taking all necessary measures to protect the confidentiality thereof. Any access to and use of the Website with the User’s credentials shall be deemed attributable to the User himself.

     

    5. ACCEPTANCE OF THE GTU

    5.1. Any User wishing to consult and make use of the Website must review the GTU and accept the terms thereof. 

     

    5.2. The consultation and the use of the Website are conditional on the explicit acceptance of the GTU by the User.

     

    5.3. Vetoquinol reserves the right to amend and update the GTU at any time without any prior notice, it being specified that the applicable GTU are the GTU in force at the date of the last update indicated above.

     

    6. USE AND CONTENT OF THE WEBSITE 

    6.1. The User agrees: 

     

    - to use the Website solely for the purposes for which it is intended,

    - to use the Website in compliance with the GTU. 

     

    6.2. The User agrees not to make the personal space accessible to any third party, in any form whatsoever.

     

    6.3. Vetoquinol reserves the right to modify or delete any content of the Website and to suspend or terminate access to the Website.

     

    7. OPTIONAL SERVICES

    7.1. The User may subscribe to the newsletter set up by the Website and receive free electronic information concerning Vetoquinol's products and news as well as personalized documentation.

     

    7.2. The User may unsubscribe from the newsletter at any time, directly from the Website in the “My Account” tab or by clicking on the link provided for this purpose and included in each information email sent to the User.

     

    8. VETOQUINOL’S LIABILITY 

    8.1. Vetoquinol shall not be held liable for any direct or indirect damage (in particular loss of profits, loss of data), possibly resulting from the access to or use of the Website or any information or results contained therein, regardless of their nature. Vetoquinol disclaims any liability as regards the advisability of the decisions and the implementing mode thereof, as selected by the User in sole reliance on the information and results generated by the Website.

     

    8.2. Vetoquinol disclaims any liability in case of damage suffered by the User in particular (but without limitation) because of the loss, deterioration or alteration of files, transmission of viruses that might affect its computer equipment/device or any property in relation to the connection and/or perusal and/or use of the Website. The User shall be responsible for taking any appropriate measures to protect its own data and its own equipment for any contamination by viruses or from any attempted trespassing of its IT system by third parties through the Website.

     

    8.3. The User acknowledges that the technical reliability of data transmissions on the Internet is relative and that the data are not protected against a possible misappropriation. Under such conditions, the communication of passwords, identification codes or other confidential data and more generally any sensitive information is made by the User under his sole responsibility.

     

    8.4. The User acknowledges that Vetoquinol may not be held liable for the operating conditions of the Internet, which can have an impact on the access to and use of the Website, and in particular any access, availability and network throughout issues liable to prevent access to the Website or to materially slow down access to the website and affect the response times necessary in order to display, peruse, query or transfer data.

     

    8.5. The User acknowledges that his equipment is connected to the Internet under his sole liability and that accordingly Vetoquinol shall in no event be held liable for any damage that may occur during his connection.

     

    8.6. As a consequence, the User, having full knowledge of the foregoing, agrees not to hold Vetoquinol liable on account of any of the circumstances or events referred to above.

     

    9. USER’S WARRANTIES 

    9.1. The User agrees to indemnify and hold Vetoquinol, as well as any and all persons involved in the creation and development of the Website, free and harmless against any claim, liability, expense or cost resulting from the violation of these GTU or related to the use of the Website.

     

    9.2. The User agrees to enter solely accurate data into the Website. Any and all items of information and data shall be transmitted by the User under his sole responsibility, and the User agrees to indemnify and hold Vetoquinol free and harmless against any and all damage possibly resulting from such transmission.

     

    9.3. The User shall be solely liable for any damage or direct or indirect loss, whether tangible or intangible caused by himself to Vetoquinol on account of any use of the Website, whether or not the said use is lawful. In the cases referred to above, the User agrees to indemnify and hold Vetoquinol free and harmless, including but not being limited to, any reasonable attorney fees that Vetoquinol has been compelled to incur, in the event that Vetoquinol is ordered to pay any damages.

     

    10. INTELLECTUAL PROPERTY 

    10.1. Except as regards the data filled in by the User, under these GTU, the Website and all of its constitutive elements, and in particular (but without limitation) any computer programs, databases, visual elements, texts, graphs, photographs, images, trademarks, logos, miscellaneous creations and works capable of being protected, etc., whether registered or not, and more generally any information included on the Website are the exclusive intellectual property of Vetoquinol or any third party with which Vetoquinol has executed agreements allowing for the use of such intellectual property.

     

    10.2. Vetoquinol grants to the User, in respect of the Website, a non-exclusive, strictly personal and non-transferrable license, solely for the purposes of his use in accordance with the Website’s intended purpose.

     

    10.3. The User does not have any right in or to the Website, save for a sole right of use. The User does in particular not have any right to reproduce, circulate or more generally exploit the Website by any means whatsoever, save with Vetoquinol’s express prior consent.

     

    11. MAINTENANCE

    Vetoquinol shall make its best reasonable efforts to monitor and correct any bugs likely to affect the website.

     

    12. AVAILABILITY OF TH WEBSITE

    12.1. Vetoquinol shall make its best reasonable efforts so that the Website shall be accessible round the clock seven days a week.

     

    12.2. The Website may be inaccessible in particular in case of force majeure, breakdown or maintenance operations that Vetoquinol may carry out at any time without any prior notice.

     

    13. GOVERNING LAW AND JURISDICTION

    13.1. The GTU and any dispute or claim arising out of or in connection with the GTU or its subject matter shall be governed by and construed in accordance with the laws of France.

     

    13.2. The User and Vetoquinol agree that the courts of Vesoul, France, shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the GTU or its subject matter or formation (including non-contractual disputes or claims).

     

    14. LEGAL NOTICES

    14.1. The Website is published by: 

     

    Corporate name: Vetoquinol S.A.

    A French company with a share capital of € 29,704,755

    Registered office: Magny-Vernois, 70200 Lure, France

    Registered with the Vesoul/Gray Commerce and Companies Registry under the number 676 250 111

    Telephone: + 33 3 84 62 55 55

    Email: communication.group@vetoquinol.com

    Data Protection Officer: dpo@vetoquinol.com 

    Publication Manager: Mr. Etienne Frechin, Chairman

     

    14.2. Le Website is hosted by: 

     

    Corporate name: CIMEOS KENUA ICOVA FORMEOS

    Registered office: 6, rue de la Batterie, 90400 Sevenans, France

    Telephone: +33 9 72 30 72 30

    Email: www.kenua.com 

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Privacy and Cookie Policy

Last update:  1st August, 2020
 

The Vetoquinol group and the companies within it (referred to collectively in this document as “the Group”, “we” or “our”) are committed to protecting your privacy and the confidentiality of your data and we take care to protect your personal data. Please read the following information carefully. It tells you about how we collect and use your personal information and the options available to you in connection with its use.

For the purposes of this privacy and cookies policy, (the “Privacy and Cookies Policy”), the data controller is Vetoquinol SA, a company registered on the Vesoul/Gray Trade and Companies Register under number 676 250 111 and which has its registered office at sis Magny-Vernois, 70200 Lure.
This privacy and Cookies Policy applies to the products and services offered by the Group (the “Products and Services”) on our website https://www.vetoquinol.co.uk/ (hereafter called the "Website") and particularly:

This Privacy and Cookies Policy applies whether you are a “Visitor” (which means you are simply looking at the Products and Services) or a “User” (which means that you have registered with the Website).
The Privacy and Cookies Policy thus governs the use of the Website however you access it.
By accessing or using the Website and providing us with information via the Site, you accept this Privacy Protection and Cookies Policy. We recommend that you regularly check the Policy as we often update and modify it.  
 

PERSONAL DATA COLLECTED

Data that does not allow you to be identified  

You can visit our Website without sending us any information that can enable you to be identified, unless you decide to become a Website User, which requires registration.
Like the majority of online services, we automatically collect certain data and information about you and/or your computer each time you visit our Website, but this does not enable you to be identified. This information includes:

When you access, visit and/or use our Website we can, therefore, follow your visit and collect certain data about your use of the Products and Services and your activities on the Website, as described below in the “cookies” section. 

 

Personal Data 
In certain cases, in particular when you register, contact us or request information, you may be asked to provide personal data, such as your surname, first name, email address and telephone number (“Personal Data”).
When you contact us or ask for information by email or post, we collect the Personal Data that you voluntarily decide to disclose to us.
However, if you do not wish to disclose your Personal Data, some of the services and/or options available on the Website and/or linked to our offer of Products and Services may be unavailable to you.
We also collect Personal Data when the Website allows you to register on “My Space” or “My Account”: you will be asked to disclose Personal Data such as your surname, first name, title, year of birth, email address, country of residence, name of the employer and telephone number. We may also obtain Personal Data via your internet browser, such as your IP Address, which is a number that is automatically assigned to your computer when you use the internet.
We may also obtain Personal Data about you from other sources. For example, we may ask a third party supplier or collector to provide us with additional Personal Data about our existing clients (adding data or “data appending”), particularly Personal Data collected from your profile or your publications on a third-party social network. We may also collect Personal Data from third-party co-sponsors with whom we work or if we buy out other companies.  
We may also collect Personal Data appearing on your profile for a third-party social network (particularly Facebook) if you authorise the third-party network to disclose this to us or if you put it online publicly. This Personal Data may be general data relating to your account (for example, name, email address, profile photo, gender, birthdate, current town/city, identifier, list of friends, etc.) and any other information or activity that you authorise the third-party social network to share with us or that you put on line publicly on your profile. We may, for example, receive all or party of your information relative to social networks when you download or interact with one of our applications on a social network site (notably Facebook). For more information on how we can obtain your information relating to social networks, please visit the Internet site of the third party social network concerned. 
 

HOW WE USE YOUR PERSONAL DATA?

The Personal Data sent to the Website, either based on your consent (request for information or documentation) or based on a contract (contact form or registration on our Website to benefit from Products and Services). We may use the Personal Data you disclose to us via the Website particularly for the purposes of:

 

HOW WE KEEP YOUR PERSONAL DATA?

Personal Data used in connection with use of the Website 
We store this Personal Data only for as long as is necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory requirement. 
Personal data used to send you information
Your Personal Data will be kept for as long as your subscription is live. You can bring this to an end at any time by unsubscribing, using the link shown. In any event, if you do not make contact for three years, your Personal Data will be erased.
Personal data used to send you marketing offers
Your Personal Data will be kept for as long as you agree to receive our marketing offers. You can bring this to an end at any time by unsubscribing, using the link shown. In any event, if you do not make contact for three years, your Personal Data will be erased.
Personal Data used in connection with a commercial relationship 
We store this Personal Data only for as long as is necessary for the purpose for which we process them, that is throughout our contractual relationship, and in any event for the period necessary to comply with a legal or regulatory requirement. 
 

HOW WE SHARE YOUR PERSONAL DATA?

Transfer outside the European Union
When the processing of your Personal data involves a transfer to third countries outside the European Union, the transfer is to countries listed by the European Commission as providing sufficient protection for data and/or is covered by appropriate guarantees based on standard contract clauses reflecting models published by the European Commission.  
The Group’s companies 
We may share your Personal Data with companies in the Group. For further information on the companies in the Group, please go to http://www.vetoquinol.com/fr/implantation/home.
Service Providers 
As part of the conduct of our business, we may transfer your Personal Data to service providers. These service providers use your Personal Data only to enable us to supply you with Products and Services. As examples, these service providers may supply IT services, recruiting services, be our logistics or marketing partners, our website host, or support us in data management, email distribution or analysis of information. We disclose to our service providers only the Personal Data they need to provide their services and we work with them to ensure that your Personal Data are respected and protected.
We never disclose any personal Data to these companies for their own marketing or commercial needs. However, we may disclose your Personal Data to our commercial partners only in order to provide you with our Products and Services or other products and services which may be of interest to you.
Legal Obligations 
We may need to disclose Personal Data in response to a request from a regulatory authority, such as the tax authorities or CNIL (the French data protection authority), and/or a court (in response to a judgment, a court order or injunction) on request or if the law requires us to do so, or in order to protect our interests, our property and/or our security and/or those of a third party.
Unless otherwise provided in this Privacy and Cookies Policy or with your prior permission, we will not sell, market or lend Personal Data to other companies in the normal course of business. However, in the event of any restructuring of the group’s companies (acquisition, merger or partial transfer of assets) your Personal Data may be disclosed to another company, but the disclosure will then be subject to the Privacy and Cookies Policy in force.
 

HOW DO I KNOW IF MY PERSONAL DATA IS KEPT SAFE?

We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal Data that you have provided on the Website. In order to guarantee the security of the data you disclose online during transmission, we use encryption, authentication, and flow analysis and we carry out security audits on the hosting environments.

  

COOKIES: WHAT THEY ARE AND HOW WE USE THEM?

A cookie is a text file placed on the device you are using to access the internet (computer, mobile phone, tablet etc.) when you use a browser to visit a website.
We place a unique identifier in the cookie and use the cookie to connect your computer to the information that we store in our database.
It contains data which allow you to be identified:

We use cookies to:

 

Cookies do not contain any Personal Data and do not allow access to your computer.
The validity deadline to consent to receive Cookies is 13 months. At the end of this period, we will again seek your consent.
When you first visit our Website, an information banner will be displayed at the foot of the page. By continuing to browse the Website after clicking on “I accept”, you expressly consent to the Group placing all its the cookies on your computer (cookies linked to targeted advertising operations, certain audience measurement cookies and social media cookies, generated in particular by sharing buttons when they collect personal data). The banner will be displayed until you continue browsing, i.e. until you make a choice. If you do not wish to receive any or all cookies, we recommend you click on "Personalise" on the banner, and follow the detailed instructions enabling you to refuse all or part of them.
You can change your internet browser settings at any time to accept, configure or refuse cookies. You will be offered a number of options: to accept each cookies, to be alerted when a cookie is placed, or to refuse all cookies. You also have the possibility to reconsider your choice at any time during your browsing by clicking on the permanent button “Manage services” at the bottom right of your screen.
Each internet browser offers different settings for the management of cookies. They are generally shown in the browser’s help menu. If you use a browser or version different to those listed, we suggest you use the browser’s “Help” menu. FirefoxChromeInternet ExplorerSafari and Opera. 
 

HOW LINKS FROM THE WEBSITE TO SITES OTHER THAN THOSE OF THE GROUP CAN AFFECT YOU?

The Group may offer links to the websites of other companies with which it has a relationship.
We may place “hyperlinks” to other websites and applications operated by third parties on our Website. The only purpose of these links is to make browsing easier for you and to provide you with the fullest possible information. We have no control over these websites and applications. They are separate from the Group and have their own privacy policies. Consequently, the Group cannot be held liable under any circumstances, in particular in relation to the accuracy, relevance, availability or reliability of information and products and services offered on these websites, their respect for copyright, via these third party websites and applications accessible from our Website. We encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using them. You should note that our Confidentiality and Cookies Policy ceases to apply when you leave our Website.
Moreover, the Group is not responsible for hypertext links to its own Website which may be included in third party websites, even if the Group has authorised the third party publisher of the website to place such a link.
Finally, the Group generally prohibits anyone from placing a hyperlink to one or more pages of its Website without its express prior consent.  
 

HOW TO REFUSE AND/OR UNSUBSCRIBE FROM EMAILS OR TRANSMISSION OF YOUR PERSONAL DATA TO SERVICE PROVIDERS?

If you no longer wish to receive emails from the Group informing you of events, new Products or Services, similar Products or Services, or containing other marketing communications, you only have to click on the “unsubscribe” link at the foot of every email. You will be routed directly to an unsubscribe page in which you can delete your subscription to emails.
 

HOW CAN I ACCESS, UPDATE OR DELETE THE INFORMATION IN "MY ACCOUNT"?

You can log in to “My Space” or “My Account” when the Website allows you to do so. After you have logged in, you can change your profile and update your Personal Data. You are responsible for protecting your authentication data (particularly your identifiers and passwords). You also have the possibility to unsubscribe by deleting your account.
 

WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

Under the legal and regulatory framework applicable to the protection of personal data and privacy, particularly the GDPR, current French legislation and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, rectify, object to or erase your Personal Data or limit its processing, and a right to its portability.
You also have a right to give instructions about what should be done with your Personal Data after your death.
You may write to the company Vetoquinol SA about this at any time, at the following address: Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure, or by email to DPO@vetoquinol.com.
In the event of a complaint, you can choose to contact the CNIL.

  

WHAT TO DO IF YOU HAVE FURTHER QUESTIONS ABOUT THE PRIVACY AND COOKIES POLICY?

If you have questions or doubts concerning this Privacy and Cookies Policy, you can contact us using the form available on our Website www.vetoquinol.co.uk/, or by sending us a letter addressed to Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure. You can also write to our Data Protection Officer by email at DPO@vetoquinol.com.
 

WHAT LEGISLATION APPLIES TO THIS PRIVACY AND COOKIES POLICY?

This Privacy and Cookies Policy is governed by French law and, with effect from 25 May 2018, by the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”). Please note that this policy may change in the light of regulatory developments.